Cancellation and Refund Policy

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  For cancellations, a portion of, or all of, your deposit may be refundable according to the following terms:

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1 - If you cancel immediately and we have not incurred any costs or labor on the job, a full refund will be issued, less any applicable bank fees.​

 

​2 - If you paid by check and we have not yet deposited it; the check will simply be returned to you.​

 

3 - If the check has already been deposited, the refund will not be issued until the check has cleared the bank.

 

4 - If any fabrics or supplies have been ordered for your job, the charges for those items (as specified on the Work Order) will be deducted from your deposit. These materials will be turned over to you along with the remaining balance of your deposit.

 

5 - If any work has already been performed on your job, labor charges for the work completed will also be deducted from the deposit.

 

6 - If any additional costs or time have been incurred, those charges will also be deducted from the deposit. The remaining amount of the deposit will then be refunded to you.

 

7 - If the total charges exceed the amount of your deposit, the deposit will be applied toward those costs, and the remaining balance will be billed to you.

 

8 - If your furniture is not in suitable condition for us to proceed with the job, we reserve the right to refuse the work and refund part or all of your deposit according to the terms above.

 

  All sales are final. We do not offer refunds or exchanges. However, if there is an issue with the completed work, we will review the job and evaluate possible solutions.

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  This policy may be updated or changed at any time without prior notice.

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Effective 2014